Refund policy

At Molly Rushy, we want you to feel confident with every purchase. If your order isn't quite right, we're happy to assist with the return process. 💕

1. Return Period

Eligible items may be returned within 30 days of delivery.

Returned items must be:

  • Unworn and unused
  • In their original condition
  • With original tags attached
  • Free from stains, makeup, perfume, or odors
  • Unwashed and unaltered

Items showing signs of wear, damage, or alteration may not be accepted.

2. Non-Returnable Items

For hygiene reasons, the following items are generally not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie and intimate apparel
  • Earrings
  • Personalized or customized items

Final Sale products are not eligible for return or exchange.

3. How To Start A Return

Please contact our Customer Care Team before sending your item back.

Include:

  • Order number
  • Full name
  • Email address used at checkout
  • Item(s) you wish to return
  • Reason for the return

Email: studio@mollyrushy.com

After reviewing your request, we will provide the appropriate return instructions.

Please do not send a return to our business address unless specifically instructed by our team.

4. Return Shipping

For returns due to personal preference, sizing, or other non-defective reasons, return shipping costs are the customer's responsibility.

We recommend choosing a shipping service with tracking and keeping your receipt until the return has been completed.

Molly Rushy is not responsible for return packages that are lost or damaged during transit.

5. Refunds 💰

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A brief description of the issue

Our team will review the information and help determine the appropriate solution. ❤️

7. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but changes cannot be guaranteed once an order has entered processing or been shipped.

8. Contact Us

For questions regarding returns or refunds:

Molly Rushy
📧 studio@mollyrushy.com

450 Southland Dr
Lexington, KY 40503
United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.