Shipping policy

At Molly Rushy, we aim to make your shopping experience smooth from checkout to delivery. 💕 Please review the shipping details below for our current U.S. shipping options.

1. Shipping Options

The available shipping options and final shipping charges will be shown at checkout before payment is completed.

2. Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding U.S. holidays.

During sales, promotions, holidays, or periods of increased order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information. 📧

3. Tracking Your Order

After your package has been dispatched, please allow some time for the tracking information to become active.

You can use the tracking number provided in your shipping confirmation to follow your package through the applicable carrier.

4. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an address mistake after checkout, contact us as soon as possible at:

studio@mollyrushy.com

We will do our best to help, but address changes cannot be guaranteed once an order has entered processing or been shipped.

5. Delivery Delays

Delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete addresses

A temporary lack of tracking updates does not necessarily mean that your package has been lost.

6. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, appears to be lost, or you receive an incorrect or incomplete order, please contact us promptly.

Please include your order number, tracking information, and photos when applicable so our Customer Care Team can review the issue and assist you.

7. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and separate delivery notifications.

8. Contact Us

For shipping questions or order assistance:

Molly Rushy
📧 studio@mollyrushy.com

450 Southland Dr
Lexington, KY 40503
United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.